Frequently Asked Questions

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Order Status
• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
• My item is missing parts.
• When will my backorder arrive?

International Shipping
• Where do you ship outside of the contiguous United States?
• What are my payment choices?
• When will my order ship and what are my shipping charges?
• What is the return policy?

Pricing and Billing
• Do I have to pay sales tax?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?

Care and Maintenance
• How do I hang the hammock?
• How do I wash the polyester hammock?
• How do I care for the wooden spreader bars?
• How do I care for the wooden stand? 
• What are the recommended general care instructions for the polyester hammock?
• How do I care for the metal stand?