Guarantee & Warranty
30 Day Money Back Guarantee
If you are not satisfied with an item. you pay for the shipping to return it within 30 days and we will credit you the amount of the item. There is also a 20% restocking fee. You can send back anything you are not happy with within 30 days. It does not matter if you changed your mind, if the color you selected clashes with your patio furniture, or if your family pet doesn't like what you bought. We will take it back. When items are returned by the carrier for refused delivery or when three delivery attempts are made, we will deduct the standard shipping cost from the total credit.
7 Day Exchange Policy
If within 7 Days you wish to exchange your hammock for another hammock of equal or greater value, simply pay to return the hammock to us and we will ship you a brand new hammock in exchange for the hammock you returned. You only pay the difference in value between the old and the new hammock. Please refer to the Information and Policies page for the exchange process.
Extended One Year Item Guarantee
Items have a one year warranty which covers workmanship and material quality. We will replace any items if they are found to be defective within one year of normal use. Our customer service department will be able to help you with a warranty claim. Our Caribbean Hammocks are made from the highest quality materials which, if used correctly, can last for many years. The true lifespan of a hammock absolutely depends upon its owner. We do offer a one year satisfaction guarantee which covers manufacturing defects. With outdoor wood products, you will get some 'checking' and minor splits in the wood as it dries and weathers. If within one year of shipment the hammock product has a flaw due to a manufacturing defect or there is a structural issue, we will replace the item. We reserve the right to make the final decision to replace the hammock, stand, hardware, or accessory. Whether the hammock is used indoors or outdoors, we do not cover damages caused by tampering, misuse, acts of God, attacks by animals, plant life, careless treatment, glass, fire, articles of clothing, improper cleaning, neglect, misuse, mildew, or prolonged exposure to winter weather.
All returns and exchanges must be approved by our customer service department.
Phone 1-240-360-7050
Email eastcoastberns@gmail.com
If you are not satisfied with an item. you pay for the shipping to return it within 30 days and we will credit you the amount of the item. There is also a 20% restocking fee. You can send back anything you are not happy with within 30 days. It does not matter if you changed your mind, if the color you selected clashes with your patio furniture, or if your family pet doesn't like what you bought. We will take it back. When items are returned by the carrier for refused delivery or when three delivery attempts are made, we will deduct the standard shipping cost from the total credit.
7 Day Exchange Policy
If within 7 Days you wish to exchange your hammock for another hammock of equal or greater value, simply pay to return the hammock to us and we will ship you a brand new hammock in exchange for the hammock you returned. You only pay the difference in value between the old and the new hammock. Please refer to the Information and Policies page for the exchange process.
Extended One Year Item Guarantee
Items have a one year warranty which covers workmanship and material quality. We will replace any items if they are found to be defective within one year of normal use. Our customer service department will be able to help you with a warranty claim. Our Caribbean Hammocks are made from the highest quality materials which, if used correctly, can last for many years. The true lifespan of a hammock absolutely depends upon its owner. We do offer a one year satisfaction guarantee which covers manufacturing defects. With outdoor wood products, you will get some 'checking' and minor splits in the wood as it dries and weathers. If within one year of shipment the hammock product has a flaw due to a manufacturing defect or there is a structural issue, we will replace the item. We reserve the right to make the final decision to replace the hammock, stand, hardware, or accessory. Whether the hammock is used indoors or outdoors, we do not cover damages caused by tampering, misuse, acts of God, attacks by animals, plant life, careless treatment, glass, fire, articles of clothing, improper cleaning, neglect, misuse, mildew, or prolonged exposure to winter weather.
All returns and exchanges must be approved by our customer service department.
Phone 1-240-360-7050
Email eastcoastberns@gmail.com